Reply To: OCU C)HT C Discussion Lesson 11

When a print is having issues and not printing correctly, there can be many methodologies for fixing those issues. Typically, it is good to start with the simple fixes. Check that the paper is the right type and size, is compatible with the printer, and is loaded correctly. Make sure the cables are securely connected, there is not too much humidity in the room, and that the printer’s power is on.

If it is not related to these issues, it can be helpful to check the software and hardware. Whichever one to look at next depends on the situation. If the problem is with the ink or with ghost images, it is important to check the inkjet print heads, toner, drum, and fuser unit. Problems related to the paper itself may be fixed by checking the feed rollers, paper belt, and paper path. With hardware issues like this, something may need to be fixed or even replaced.

If the user is unable to connect to the printer, there are garbled characters on output, or printer access is denied, it would probably be more helpful to check the software. Ensure the right features are enabled and the right permissions are granted. Additionally, check the operating system and its software programs related to the print. With software, it is important to make sure everything is configured correctly.