[Isabelle Tubbs]

This week, we learned about the command line tools and options for testing a network connection. If there is an issue with a network connection, using these tools to troubleshoot the problem is important. For Windows, using ipconfig can provide information about the IP settings configured on the device. If the NetBIOS information is what is required, using nbtstat would be appropriate. Also, doing a ping, tracert, or pathping would be good tests to see what a device is currently able to connect to, like the server and other devices on the network.

If the issue is not necessarily related to a network connection, there are other troubleshooting options. The Windows Recovery Environment is a troubleshooting tool that allows the Windows device to look for and resolve any problems, particularly with startup issues. This is helpful for IT professionals because it gives them information for how to solve the issue. Another option is to boot to the Windows Pre-Installation Environment, which allows access to files and helps resolve issues as well.