[Misty Stewart]

Hi Isabelle,
Thank you for your post. When troubleshooting display devices involves a mix of physical checks and software diagnostics. Issues might stem from a faulty graphics card or outdated graphics drivers, and compatibility between components should be confirmed. On the software side, display settings like resolution, brightness, and scaling should be reviewed for accuracy. Helpful tools for deeper troubleshooting include the Windows Advanced Boot Menu for Safe Mode access, Device Manager for checking hardware status, and System Restore if a rollback is needed to resolve persistent issues. This layered approach helps pinpoint the root cause and ensures a smoother fix.