[Lenay Nichols]

I imagine a printer is like a robot that prints papers for me, but sometimes it gets stuck or stops working. The first thing I do is figure out what is wrong by looking at it and asking questions, like “Is there paper inside?” or “Is it connected?” In real life, I work in an office for a tech driven company, and there have been times when my printer has stoped working right when something important needed to be printed. If a document will not print, I first check if the printer is connected to the computer or WiFi. If it is connected, I might then restart the printer to help it reset; just like when we restart a phone. Sometimes the issue is something simple, like a paper jam or low ink, so I check for those as well. Other times, the problem could be software related, like the printer driver needing an update or the print queue being stuck, which then means I have to clear it so new documents can print! If the printer is physically damaged, then it becomes a hardware issue which is an area I am continuously growing in, and it may need repair or replacement. Troubleshooting a printer is all about staying calm, checking simple things first, and working step by step to solve the issue.