[Addison West]

Hey Marisa,
Thank you for breaking down the troubleshooting process so clearly. I like how you emphasized starting with simple fixes like a reboot, since it can often resolve minor issues quickly. Your point about checking charging cables and ports for power-related problems is very practical, and highlighting factory resets as a last resort with a backup reminder shows a careful approach. I also appreciate that you noted when persistent problems likely indicate a hardware fault, which helps set realistic expectations for users. Your explanation makes the troubleshooting process feel organized and manageable.