[Syerra Metzler]

Hello Marcena,
I like the detail that you put into this post. I think that the policy that you pointed out that I did not even consider was Analysis After the Fact. It is very important that everyone understands why the incident happened in the first place, what was done to resolve the problem, and what can be done in the future to prevent it from ever happening to the company again. Learning from past incidents is one of the best things that any serious company can do to prevent the same incident from ever happening again. Great work.