Reply To: OCU C)HT C Discussion Lesson 01

Troubleshooting is important for finding out what is wrong with a device or system and taking the right steps to ultimately fix the problem. Without troubleshooting, devices would just be thrown away whenever they stop working, even though there is likely a good solution for fixing it. For information technology, this is a valuable skill to have so that IT professionals can help users have their devices up and running again. This is especially important if a user needs their information back and does not have a copy.

Further, after fixing a device, an IT professional can help prevent issues from coming up again. For example, if there was a specific action that caused the issue, the user can be informed on what not to do and what they could do instead. Also, in case of an emergency, if the user does not have their information backed up, they should definitely create some sort of backup so that they are not at risk of losing a great amount of data.