Hello Misty,

Great post in regards to explaining your method of troubleshooting mobile devices. I like how you mention restarting your device is something that should be done first because in most cases, people tend to think it’s an internal problem, when it most cases it tends to brick completely and needs a fresh restart. We often do not turn off our mobile devices rather leaving it on and charging it overnight, repeating this process and not giving them rest. Factory resets are also a great point but should be cautiously done once your data is backed up.