The four main operational procedures that were discussed in the chapter are environment, safety, content and privacy, and professionalism. The environment is an important factor in operational equipment running effectively because if the temperature of the room is off then parts of the system could shut down or if there’s not proper ventilation the system could also overheat. Safety is also one of the most crucial procedures for operating because it helps people understand if something is hazardous or harmful and how to respond properly to the situation. Professionalism is also a big factor nowadays that contributes to the success of companies because when employees are kind and show that they truly understand how to do their job customers notice and are more likely to come back in the future. Customer service is very important for the business operating success because companies are founded on how loyal their customers are.