Reply To: OCU C)NP C Week 01 Lesson 01 Discussion
When troubleshooting a networking problem, I follow a step-by-step process to help identify and solve the issue efficiently. First, I checked the physical connections. This means making sure that all cables are properly plugged in and that the modem and router have power. Sometimes, the issue is as simple as a loose cable or a powered-off device. Next, I verify the device’s network settings. I check if the device is connected to the correct Wi-Fi network and has a valid IP address. If it is not connecting, I might reset the network adapter or restart the device.
If the problem continues, I move on to testing the network itself. I run a ping test to see if the device can reach the internet or communicate with other devices. I also try connecting another device to the same network to see if the issue is specific to one device or the whole network. If multiple devices are having trouble, I restart the router and modem. Finally, if none of these steps work, I check with the internet service provider to see if there is an outage or service issue.
I approach the problem this way because it helps me eliminate simple issues first and work toward more complex ones, saving time and avoiding unnecessary steps.