[James Settle]

Troubleshooting is significant in most any aspect of life. My background is in electronics engineering technology, so I have been repairing hardware for about 20 years and as with any problem you face in life you have to get to the root of the problem in order to determine how to fix it. Deciphering or interpreting the information that the end user or customer gives you is just as vital as finding the problem itself. If the end user tells you it doesn’t work, that can be a million things. The first step with hardware is identifying the issue, finding out if it’s plugged in, if it powered on, do you see any lights, etc.
My current role is as a technical support specialist for printers, so I am no longer physically repairing the hardware, but troubleshooting issues remotely to determine whether it is a network issue, software issue, driver, or something physical that requires a hardware ticket in order to be repaired. No matter the aspect of troubleshooting, it is vitally necessary as a way to quickly identify problems and resolve them.