[Lenay Nichols]

One troubleshooting method is Safe Mode. Safe Mode starts Windows with only the core system files, drivers, and services required for operation. This method is useful when a system experiences startup failures, crashes, or unstable behavior. If Windows operates correctly in Safe Mode but not during a normal startup, it indicates that a non essential driver, service, or application is likely causing the issue.
Another important troubleshooting method is reviewing system logs using Event Viewer. Event Viewer allows me as a technician to examine applications, systems, and security logs to identify errors, warnings, and recurring issues. This method is most effective when problems continue or are not immediately visible; such as repeated application failures or unexpected system restarts. By analyzing log entries, I can perform root cause analysis and determine the appropriate corrective action.

Safe Mode is best suited for startup and stability issues, while Event Viewer is used for deeper analysis when detailed system information is required.