[Jacob Mannon]

I agree with your points. Troubleshooting is definitely necessary for business operations to continue running smoothly. When technology has issues that put a stop to business production/transactions, efficiency comes to a halt. There has to be individuals that are active problem solvers and know how to troubleshoot software/equipment. I found it funny in the video lecture that when we cannot figure out how to help a user troubleshoot a problem, to just google the problem.