[Trae Johnson]

Two approaches to troubleshooting are Root Cause Analysis and Step-by-Step Troubleshooting Method. Both of these techniques serve in different ways in identifying and solving a problem based on the complexity and level of the problem that has occurred.

Root Cause Analysis (RCA) refers to the methodology and process of finding the root cause of the problem. Instead of taking or attempting to repair the symptoms of malfunction, it attempts to find the fundamental basis for addressing its underlying reasons. RCA is most useful when the system is complex and several factors may be contributing to an issue; hence, it is applied in situations involving a recurring problem or a significant failure (Wilson, 2022). This approach entails collection of information, analysis of contributing factors, and determination of the root cause of the problem. RCA finds wide application in any industry that depends on precision and reliability such as health care, manufacturing, and IT (Pareto, 2019). In the failure of IT systems for instance, RCA helps guarantee that such a crash is due to its root cause being found and dealt with.

Step-by-Step Troubleshooting Method This technique works by employing a series of logical steps in isolating a problem and resolving it. This is suitable for less complex or easier issues where the problem could be with one component or a stage in a system. The process involves starting from a basic check, like power supply, and progressively working one’s way towards more complex areas of the system. Generally, step-by-step troubleshooting applies when time is of the essence or the problem is very common and can be diagnosed in relatively less time. This type has often been used in performing troubleshooting in common hardware issues, such as printer malfunction and connectivity problems.

A choice between the two must be based on judgment about the nature and complexity of the problem. For frequent or critical systems failures where understanding the root cause is essential in preventing recurrence, it is best to apply RCA. However, for issues that are less frequent or everyday matters that can be resolved easily, a step-by-step approach could work.

References
Pareto, L. (2019). Root cause analysis: Practical tools and techniques for identifying system failures. Wiley.

Patterson, D. A., & Hennessy, J. L. (2021). Computer organization and design: The hardware/software interface, 6th ed. Morgan Kaufmann.

Wilson, M. (2022). Troubleshooting and root cause analysis in healthcare. Healthcare Management Review, 47(1), 12-19.