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Mile2 Cybersecurity Certifications
Home » OCU C)HT B Forum » OCU C)HT B Weekly Discussions » OCU C)HT B Discussion Lesson 01 » Reply To: OCU C)HT B Discussion Lesson 01
Hello Latoya,
I liked how you mentioned that troubleshooting includes collecting information because if we don’t know about the device or situation then we’re less likely to be able to resolve the customer’s problem. I also agree with your statement about recording the process for the future because most problems can be solved quicker and easier once they’ve already been dealt with in the past.
The support ticket system is for technical questions and post-sale issues.
Â
If you have pre-sale questions please use our chat feature or email information@mile2.com .
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