Mile2 Cybersecurity Certifications

Cybersecurity Certifications

Reply To: OCU C)HT B Discussion Lesson 01

#98544
Jason Springer
Participant

Hello Latoya,
I liked how you mentioned that troubleshooting includes collecting information because if we don’t know about the device or situation then we’re less likely to be able to resolve the customer’s problem. I also agree with your statement about recording the process for the future because most problems can be solved quicker and easier once they’ve already been dealt with in the past.

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