When you begin troubleshooting, check all hardware to ensure it is properly connected, powered on, and functioning. If a cable is loose or someone turned off an important router, that could be the cause of your network problems. Merely connecting cables is of no use when troubleshooting network issues. Make sure all switches are in the correct position and have not been accidentally hit. Then power cycle the hardware. This is the heart of IT troubleshooting, and although it seems simple, it can often actually solve problems. You may be able to fix a simple problem by turning your modem, router, and PC off and on again. However, leave each device powered off for at least 60 seconds before turning it on again. If possible, reproduce the problem on test hardware or software. This will help you know what the problem is. Interview users on your network to learn more about errors and issues they encounter. Identify symptoms of network failure. Maintenance troubleshooting typically follows a systematic four-step approach. Resolve problems by identifying problems, planning responses, and testing solutions. Steps 1 through 3 are often repeated several times before a solution is found.
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