Reply To: OCU C)NP A Week 01 Lesson 01 Discussion

Aaron Elliott

In my past work experience trouble shooting is a skill that benefits a person in general and not just IT. Countless times when trouble shooting a tool, would the method of swapping tools to see if the problem persists is a common but effective strategy. Also, documentation is critical since you cannot, and probably do not want to be available all the time, other associates will need to know how you fixed past issues. This way productivity can be spent on better options, other than putting out old fires.


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