Mile2 Cybersecurity Certifications

Cybersecurity Certifications

OCU C)OST C Discussion Lesson 06

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    • #66422
      Jessica Jagerson
      Keymaster

      Can you suggest at least two different types of window troubleshooting methods and how would you discern as to when you would use them?

    • #105533
      Kanthony
      Participant

      Hi everyone!  Welcome to Week 3! I hope you had a great Easter!  He is Risen!  He is Risen, Indeed!

      In week 2, you studied lessons 4-5.  Each week you have a devotion, discussions, videos to watch, chapters to read, and quizzes to take.  Keep learning!

      In week 3, you need to study chapters 6-7.  You should complete the devotion, discussions, and end-of-chapter quizzes.  Be sure to read and watch the videos.  

      Most importantly, pray before, during, and after you do your work.  Take Jesus with you everywhere!  ~Dr. Anthony

      I love this devotion by Billy Graham—

      So he went and did according unto the word of the Lord . . . 
      —1 Kings 17:5
      As messengers of God, we will often lead lonely lives. “All men forsook me,” said Paul. It is a price we have to pay; there is a loneliness in the Gospel. Yet you will not be alone, because you will be ministered to by the Spirit of God, as Elijah was ministered to at the brook Cherith. A true messenger lives a burdened life. If he is the Lord’s vessel, he carries in his heart a burden for souls none can share but those who know it firsthand.

    • #105554
      Carlos Martes
      Participant

      Two common types of windows troubleshooting methods are Safe Mode Boot and Event Viewer Analysis. I am quiet familiar with Safe Mode Boot as i have recently came upon issues with my PC and had to configure and troubleshoot it on my own which is quiet a surprise!

      Safe Mode Boot: Starts windows in Safe Mode, in which loads only the essential drivers and services. You should only use this options either when the system is crashing, freezing or misbehaving abnormally. IT also helps determine if third party software or drivers are causing issues. It is useful for removing malware or problematic applications.

      Event Viewer Analysis: To check logs for system, application and security errors. Using this option is required when you need to investigate system errors or performance issues. It is basically ideal for diagnosing recurring problems like failed startups or app crashes. It also helps identify the source of critical or warning level systems events.

    • #105582
      James Settle
      Participant

      The two methods for troubleshooting in windows I will speak of is command line tools or prompts, such as pinging a network connection, or traceroute to trace the path of the network/ router you are trying to reach, pathping, etc. These can be used if the printer is booted into a Safe Mode environment as well.

      The second method for troubleshooting slowness in Windows would be Task Manager. You can check the process of each application running on the machine and enable or disable them, also you can check the performance and see when the CPU is overclocking or the memory is bottlenecking. Performance in Task Manager allows insight into indicators for potential components of the PC or laptop that might need upgraded such as memory or hard drives.

      • #105590
        Isabelle Tubbs
        Participant

        Hello, James! Those are two great options for troubleshooting. Command lines are helpful tools, especially with testing network connections. Task Manager helps to essentially get real-time information with how the CPU and memory are being used. Getting information from this gives a good starting place for what actions to take next.

    • #105585
      Cameron Tackett
      Participant

      Trouble shooting windows is something that I do very often. With being a streamer among just general PC maintenance.

      I think the most common one I use personally would be a System File Check. In particular if I am having issues with my recording/streaming software. It is very common for me to have issues with audio among other things after a Windows update/or security update. Being able to check and ensure that all of my supporting software is working. For example, any driver updates that I need with third party installers.

      The next thing I would say I use. Is Safe Mode. I use this if I am really running low on options, It helps me root out any third party drivers/applications that may be causing crashes, blue screens, ect.

    • #105587
      Caleb Kiser
      Participant

      When troubleshooting Microsoft Windows, two effective methods are Safe Mode and using Event Viewer with Reliability Monitor. Safe Mode is ideal when the system is crashing, freezing, or failing to start correctly. It loads only the essential drivers and services, helping to isolate the problem. If the issue doesn’t occur in Safe Mode, it’s likely caused by a third-party application or driver, making it easier to identify and remove the culprit. On the other hand, Event Viewer and Reliability Monitor are useful when the issue is less obvious, such as random crashes or failed updates. Event Viewer provides detailed logs of system and application errors, while Reliability Monitor offers a user-friendly timeline of problems, including hardware and software failures. These tools help pinpoint the exact cause of system instability. By choosing the right method based on the nature of the issue—visible behavior versus hidden system errors—you can troubleshoot Windows more effectively.

    • #105589
      Isabelle Tubbs
      Participant

      This week, we learned about the command line tools and options for testing a network connection. If there is an issue with a network connection, using these tools to troubleshoot the problem is important. For Windows, using ipconfig can provide information about the IP settings configured on the device. If the NetBIOS information is what is required, using nbtstat would be appropriate. Also, doing a ping, tracert, or pathping would be good tests to see what a device is currently able to connect to, like the server and other devices on the network.

      If the issue is not necessarily related to a network connection, there are other troubleshooting options. The Windows Recovery Environment is a troubleshooting tool that allows the Windows device to look for and resolve any problems, particularly with startup issues. This is helpful for IT professionals because it gives them information for how to solve the issue. Another option is to boot to the Windows Pre-Installation Environment, which allows access to files and helps resolve issues as well.

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