Frequently Asked Questions

Can an employer or other third party verify my Mile2 certification online?
Yes. Third parties can use Mile2’s Certificate Verification page to search using a Certification ID. You can provide your Certification ID to an employer or other party that needs to verify your credential. Mile2 Cybersecurity Institute

Where can I get help with my course, exam, voucher, or renewal?
Use the Support button on mile2.com for technical questions or issues with a product you have purchased. If you are deciding which product or certification is right for you, contact Mile2 before purchasing. mile2.com

What is an Ultimate Combo?
An Ultimate Combo combines self-paced training with preparation for the associated certification exam. It generally includes online course access, a digital workbook, an exam prep guide, practice questions, and two certification exam attempts. Videos, lab guides, and Cyber Range access depend on the course; the individual product page lists exactly what is included. Mile2 Cybersecurity Institute

How long can I access an Ultimate Combo after redemption?
Your online course access lasts 12 months after redemption. Plan your study and exam attempts around the expiration date shown in your Mile2 account. mile2.com

How long do I have to take the exam included with an Ultimate Combo?
Mile2 lists a one-year exam voucher with its one-year courseware access. Plan to complete both included exam attempts within that one-year period and check your account for the applicable expiration date. mile2.com

Does Cyber Range access last for the full year?
Cyber Range access has its own duration, which can be shorter than the 12-month course access period. Lab access also varies by course. Check the specific Ultimate Combo product page before planning your lab work. mile2.com

Is the voucher redemption deadline the same as the course access period?
No. The voucher redemption deadline and the access period after redemption are separate. For example, Mile2 states that an Ultimate Combo gift certificate must be redeemed within 12 months of purchase; once redeemed, course access lasts 12 months. Check the terms supplied with your particular voucher. mile2.com

Do I need to take a Mile2 course before attempting a certification exam?
No. Mile2 training is available to help you prepare, but completing a course is not required to attempt a Mile2 certification exam. If you already have the knowledge and experience, you can purchase an Exam Combo and test without enrolling in the corresponding course. Mile2 Cybersecurity Institute

What is included in an Exam Combo?
An Exam Combo includes the certification exam, an exam prep guide, a practice quiz or exam simulator, and two attempts to pass the exam. It is designed for candidates who want to prepare and test without purchasing the full course. Mile2 Cybersecurity Institute

What happens if I do not pass on my first attempt?
Your Exam Combo includes a second attempt at no additional charge. If you do not pass after both included attempts, you must purchase additional exam access. Under the retail policy Mile2 Admin has provided for this FAQ, that means paying the full retail price of the exam for two additional attempts. Contact Mile2 before purchasing so they can confirm the correct exam and any applicable waiting period. Mile2 Cybersecurity Institute

Are Mile2 exams taken online? Do I need a remote proctor?
Mile2 certification exams are taken online through your Mile2 account. Most standard exams can be started when you are ready and do not require an appointment with a live proctor. C)ISSO-A and C)PTE-A are exceptions: these ANAB-accredited exams must be scheduled and administered by a live online proctor. Mile2 Cybersecurity Institute

How long is an exam, how many questions does it contain, and what score do I need to pass?
Most Mile2 certification exams contain 100 questions and allow two hours. The passing score can vary by certification, so check the current exam or course outline for your specific credential before testing. The C)ISSO-A and C)PTE-A product pages also describe those exams as 100-question, two-hour assessments. Mile2 Cybersecurity Institute

What language are Mile2 exams offered in?
Confirm the available language on the product page or exam outline for the certification you plan to take. For example, the published C)PTE-A exam blueprint specifies English. Candidates who need another language should check availability with Mile2 before purchasing or scheduling. mile2.com

Is there an exam simulator or prep guide?
Yes. Both the Exam Combo and Ultimate Combo include exam preparation resources. These include an exam prep guide and practice questions, a quiz, or a simulator, depending on the product. Mile2 Cybersecurity Institute

How long is a Mile2 certification valid?
A Mile2 certification is generally valid for three years. Your certification expiration date is separate from the 12-month access period for an Ultimate Combo or exam voucher. mile2.com

When should I renew my certification?
Review your certification expiration date and begin tracking CEUs well before the end of the three-year cycle. Submit the applicable renewal requirements before your credential expires. Mile2 provides both a CEU renewal path and exam-based renewal paths. mile2.com

What are the renewal requirements and cost?
For the standard CEU renewal path, submit the required documented CEUs, purchase the applicable renewal, and complete Mile2’s Code of Ethics acknowledgment. The U.S. regional recertification price is $200, as provided by Mile2 Admin for this FAQ. Eligible candidates in developing regions may qualify for a price as low as $100; confirm the applicable price at checkout or with Mile2. Exam-based renewal options may cost more. mile2.com

Can I renew by taking an exam instead of submitting CEUs?
Mile2 publishes exam-based renewal paths, including passing the latest version of the exam for your existing certification. Review the Certification Renewal Program to determine which path applies to your credential. mile2.com

Do I have to pay for an annual Mile2 membership to maintain my certification?
No. Mile2 does not require membership or affiliation to renew a certification. You still need to pay the applicable certification renewal fee for the CEU renewal path. mile2.com

What are CEUs?
Continuing Education Units document qualifying learning and professional activities completed while you hold a Mile2 certification. They help demonstrate that you are keeping your knowledge and skills current. Qualifying activities require supporting documentation. mile2.com

How many CEUs do I need?
Mile2’s general renewal guidance calls for 60 CEUs during the three-year certification cycle, commonly expressed as 20 CEUs per year. Review the requirements for your credential, since Mile2 notes that requirements may vary. mile2.com

What activities can count toward CEUs?
Examples include Mile2 courses and webinars, relevant training from other providers, IT certifications, college coursework, and qualifying professional contributions such as developing cybersecurity education materials. Keep evidence of each activity for review. mile2.com

How do I submit my CEUs?
Sign in to your Mile2 account, open Submit CEUs, enter the activity, and upload supporting documentation. Check My Transcripts afterward to make sure the credits appear. mile2.com